1. How do I set up my email in Outlook Express?
1. Open Outlook Express on your computer
2. At the top of your page you will see a menu bar. Click on Tools then on Accounts
3. An Internet Accounts box will pop up. Click on the MAIL tab
4. Next you will click on the ADD button at the right then click on MAIL
5. Enter the name you wish displayed in your emails then click NEXT
6. Enter the email account you have set up in your control panel. (See our FAQ if you have not done this already).
7. Under incoming mail type in the following... mail.YOURDOMAINNAME.COM replacing the capitalized letters with the domain name and .com or .net... whatever you have.
8. Under outgoing mail you may type in the same thing. However it is highly recommended that you use the smtp of your ISP provider. You will have to contact them to get that information. However it WILL work with mail.YOURDOMAINNAME.COM
9. On the next page you will enter your FULL email address eg: you@yourdomain.com and your password.
10. Click the next button and then the finish button and you should have an account set up to come into Outlook Express! : )
2. What are the DNS for Stellar Domain Hosting Servers?
The DNS for our servers are:
ns1.stellardomainhosting.com (IP 72.29.90.47)
ns2.stellardomainhosting.com (IP 72.29.90.48)
Some registrars will require both the DNS name and the IP address. Others will automatically populate the IP address based on what you enter for your name server.
3. How do I change my DNS?
Changing your DNS is done with the company that you registered your domain name with. Eg: godaddy.com register.com tucows.com etc.
When you purchased your domain name you should have been given a username and password in order to access your domain information.
Each registrar is different on how you change your DNS. Once you log into your domain control panel you should look for words like manage your domain DNS servers or change your DNS.
Once you have found that link you will see where your DNS information is by looking for something like: ns1.parkedhere.com and ns2.parkedhere.com These are the items you will need to replace with: ns1.stellardomainhosting.com and ns2.stellardomainhosting.com
If you registered your domain name with a company that did not give you any kind of control panel or means to change anything (contact info etc.) you might have a problem. You will need to contact their support department by any means listed on their website.
If you are unsure who your registrar is a good site to use for looking at your
domain record is
http://www.whois.sc
You can type in the following and get immediate access to your record:
http://www.whois.sc/yourdomainname.com
If all else fails you can do a domain transfer through godaddy.com which will extend your domain name for a year - which basically makes the transfer free. : )
4. How do I set up email accounts for my
site?
1. Log in to your CPanel
http://www.yoursite.com/cpanel/
or
http://www.yoursite.com:2082
or
Use the IP of your server
http://123.123.123.123:2082
2. Click on the Mail Manager Icon as shown above
You will see the following information:
3. Click on Add/Remove Account:
4. This will take you to the new e-mail account setup screen shown below:
Here you set the username for the e-mail address
“username@yourdomainname.com” the password and choose the quota
(more commonly referred to as mailbox size) for the account. If you leave the
quota blank then the mailbox can grow until your web hosting account runs out
of disk space. If you do set a mailbox size then that e-mail account will stop
accepting mail until the mailbox is cleaned out to make room for more messages.
Once you create the account it is immediately active.
Important to note:
You will see that there is an account already set up for you. This is a mail account for you as the administrator. You can’t change delete or otherwise modify this mail account. You will probably receive junk mail on this account so be sure to clear it periodically so the junk mail does not eat up your server space.
If you want to change your mail password for the MAIN account that is preset
up for you you need to use the “change password” option from the
main screen of your CPANEL. This will affect your password for all services
that you log into as administrator including CPANEL mail and your FTP account.
5. How often will I be billed?
You have the choice when signing up for hosting to pay monthly every three months (quarterly) every six months (semi-annually) or annually.
We use PayPal Subscription as our payment method which will automatically bill your credit card or checking account when the payments are due.
6. What types of payments do you accept?
We accept all major credit cards and E-Checks through PayPal - a secure online
merchant account. If you do not have a PayPal account it is easy and FREE to
set one up at: http://paypal.com
7. Do you keep my credit card information
on file?
We use PayPal as our merchant account so all your information is stored by PayPal.com.
We receive notification from them that you have subscribed to a hosting account.
Your information with PayPal (address email address bank info etc.) can only be changed in your settings area when you log into PayPal.com
It is important that you keep your credit card info updated.
Keep in mind that if you delete a credit card from your PayPal account it will
automatically cancel your subscription (because the card is no longer useable)
and you will need to renew the subscription with a different credit card number
or your hosting will expire.
8. Do you accept checks for hosting?
Occasionally we will accept a check for your hosting but it must be done only
on an annual basis. Please contact us if this is what you need to do and we
can manually set the account up for you once payment has been received and cleared
the bank
9. How do I access my email through the internet?
First if you use Outlook Express Eudora or any other email client these programs
actually pull the emails down off the server onto your hard drive. So... you
will not be able to (or need to) access your email via webmail.
In order to access your email via webmail you may log into your control panel and click on Webmail next to your email address which will take you to the login screen.
Another method would be simply to go to: http://yourdomain.com/webmail and enter your login (full email address) and password there.
10. How do I forward emails to another email
account
Log into your control panel by going to:
http://yourdomain.com/cpanel
Once in the control panel click on the MAIL icon.
About six links down you will see FORWARDERS - click this link
Click on ADD FORWARDER
Enter the first part of the email address you want to forward - the YOURDOMAIN.COM will already be filled in. You MUST already have the email address set up in the Mail section in order for this to work.
To the right enter the email address you want the emails forwarded to.
Click on ADD FORWARDER button and the forward is complete
11. What is Fantastico?
Fantastico is a special part of your control panel which contains many useful scripts that you can use for your website. If you decide to use the script all you have to do is click a button fill out a little info - and the programs/scripts are automatically set up for you!
Click on the Blue Happy Face in your control panel to see all the scripts you can use. From forums to calendars to Classified Ads... there are too many to list here and periodically there are scripts added.
12. I want a Fantastico program installed and modified but don't know how to do it. Do you offer customization services?
Yes I am happy to help you with MINOR customization of any script that is on our servers. Depending upon the customization needed the rate for these services would run from $25 to $50.
Feel free to contact us with what you need done and you will be given a firm quote
13. What happens if you receive a spam complaint?
Spam complaints are taken very seriously! If you plan to send unsolicited emails I highly suggest that you use a different email account and smtp server. Otherwise you risk losing not only your email accounts but your webhosting as well. This action will be taken immediately and no refunds will be given when in violation of our TOS
14. How do I purchase more than one domain?
In order to pay for the domain you will need to do the following:
1. Go to http://stellardomainhosting.com
2. Click on the DOMAIN NAMES link
3. At the right of the page you will see an orange box to login
4. Enter your domain Login
5. Enter your password
6. Put your mouse over MY BILLING - do not click it - just do a mouseover -
then it will drop down a menu - go down to ADD FUNDS
7. Click on the Continue button
8. Enter the amount to put into your account. Each domain costs $8.95 per
year - so take that times how many domains you are going to need - and enter
that amount and press submit
9. Enter your paypal email address and password on the next screen
10. Press Continue - and you should be taken to a verify page - verify the
info and submit it.
11. Go back to your account and on the left side you will see where you can
search for and/register a domain
12. The next page will show the search results and whether the domain is available.
Make sure the domain you want is checked then click on Add
selected domain names to cart
13. Scroll down the next page and click to agree to our no spam policy and press
on Checkout
14. For the name servers enter
swns1.stellar-website-hosting.com and
swns2.stellar-website-hosting.com
then click on PROCEED
15. Click on the PAY button
16. If you have added funds to your account prior to this you will be able to
choose to pay from your debit account. If not you will need to click on ADD
FUNDS and proceed from there.
Adding domains this way will put all the domains under one account for ease
in access.